Privacy Policy

1. Introduction

Cheval Wellness ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, fill out forms, schedule appointments, or otherwise interact with our services.

By using our website or submitting your information through any of our forms, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use our website.

2. Information We Collect

We collect information that you voluntarily provide to us, including:

• Personal Identifiers: First name, last name, email address, phone number, and gender.
• Health-Related Information: Symptoms you identify through our symptom checklist, which helps us prepare for your evaluation.
• Appointment Information: Preferred date, time, and timezone for your scheduled evaluation.
• Communication Records: Any messages, emails, or correspondence you send to us.

We also automatically collect certain technical information when you visit our website:

• Device Information: Browser type, operating system, screen resolution, and device type.
• Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs.
• Network Information: IP address and approximate geographic location.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To schedule and conduct your free hormone evaluation, contact you regarding your appointment, and provide follow-up care information.
• Communication: To send you appointment confirmations, reminders, and relevant health information related to your evaluation.
• Improvement: To analyze website usage patterns and improve our website functionality, content, and user experience.
• Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We use third-party platforms (such as our scheduling and CRM system) to manage appointments and communications. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
• Healthcare Providers: If you proceed with treatment, your information may be shared with licensed healthcare providers involved in your care, in accordance with applicable healthcare privacy laws.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. HIPAA Compliance

We are committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA) where applicable. Any protected health information (PHI) we collect in connection with your evaluation or treatment is handled in accordance with HIPAA's Privacy Rule and Security Rule. We maintain administrative, technical, and physical safeguards to protect PHI from unauthorized access, use, or disclosure.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
• Portability: Request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: